Frequently Asked Questions

Can’t find the answer to your question? Feel free to contact us. We are always ready to assist you with any questions.

Yes. IncidentView for Android/iOS smartphones and tablets displays your local data including hydrants, standpipes, Knox-Boxes, pre-plans, fire control panels, electric panels, gas shutoffs, water meters and other fire infrastructure.
Yes, every CAD system we’ve encountered can send dispatches to IncidentVIew.
IncidentView works best with a broadband connection. When connected, IncidientView receives updates from your dispatch in seconds routing you to your destination. Quickly search for a location by address, lat long, or even business name using smart auto-completion based on your current location. However, should it lose broadband connectivity, basemaps, fire infrastructure, preplans, and received dispatches are stored locally so they can be accessed even when disconnected.
IncidentView can be installed on the following operating systems: Android 4.0 (Ice Cream Sandwich) and higher, Windows 7, Windows 8, and iOS 7 and higher.
Yes. Preplans, images, and other digital information can be hyperlinked to buildings and other map features. Most of our clients provide their preplans in Adobe pdf format files. They are displayed by simply clicking with the hyperlink tool.
Yes. The IncidentView Web Editor allows fire departments to update and maintain their fire infrastructure such as hydrants, standpipes, Knox-Boxes, preplans, and control panels. With a satellite photo in the background, users are able to drag and drop infrastructure icons (e.g. hydrants) on the web map. These updates can be automatically pushed to all the department’s IncidentView devices. The Web Editor is available at an additional cost, if you're interested please see our pricing page.
Your location is determined by either GPS, Wi-Fi, or a data plan connection, or a combination thereof.


· For Android 4.4 (KitKat) and newer navigate to Settings > Location under the “Personal” heading. Then make sure the location slider is “On”. For the most accurate location select the “Mode” setting and choose “High accuracy”, this will use GPS, Cellular Networks, and WiFi to give the best possible location accuracy. · For earlier version of Android navigate to Settings > Location Services user the “Personal” heading and make sure “Use GPS satellites” is checked.


· To enable Location Services in iOS, navigate to Settings > Privacy > Location Services and make sure that "Location Services" and “IncidentView” are both turned on. iPads and iPods don’t have built-in GPS, so we recommend using an external GPS for them.
We are working on a variety of mobile apps to collect, inspect, and manage fire infrastructure such as hydrants, Knox-Boxes, standpipes, and more. If you have a specific need in mind, let us know.